Lead time and shipping varies depending on the product. We strive to provide accurate shipping information in each product description. Please note that changes to an address cannot be made after order receipt. Once your order has shipped, we cannot make changes to the order.
In-Stock Items
We aim to have all in stock items shipped as quickly as possible. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive within 7-10 business days.
Back Ordered Items
Our team works hard to update our site often so as to reflect the most accurate stock information and estimated shipping timeframes; however, stock levels and availability can change rapidly. Changes to an estimated shipping time frame attributed to a delay in production or item sell-out may occur. Our team will notify you of any changes to the item(s) in your order and ship any available items. Custom furniture and all artwork orders cannot be canceled. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
Artwork
Please allow 1-2 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page or if your order contains custom orders. Due to the custom nature of our pieces, all artwork sales are final.
Rugs
Most of our rugs, subject to availability, should ship within 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow approximately an additional 1-2 weeks for delivery.
Lighting
Most lighting, subject to availability, should ship within 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow approximately an additional 1-2 weeks for delivery.
Damage Claims
Claims on items received broken or damaged must be made within 72 hours of receipt of your package. Please inspect your purchases immediately. Please notify us at info@rex.haus with any damage claims.
Return Policy
Our design team at Re[x] has carefully curated these products because we love them, but we understand that sometimes you may need to make a return.
Please email us first at info@rex.haus for a return authorization and detailed return instructions. Returns will be accepted within 30 days from the shipment date on new items. All vintage items are sold as-is and are not eligible for return. The item must be returned to us in the original and unused condition and with original packaging. Items may be exchanged or refunded back to the purchaser’s credit card. We cannot issue a refund to a gift recipient. Shipping charges are non-refundable and all costs for return shipments are the responsibility of the customer.
Customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 7-10 business days for the refund to post back to your account.
Rug Returns
Rug returns must be authorized by our team. Please email us at info@rex.haus for a return authorization. Our customers are responsible for return shipping. Once the rug has been received by us, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original shipping costs and a 15% restocking fee per rug. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them.
Requirements for returned rugs:
- Item(s) has been delivered within the last 30 days.
- Rug must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
- There is a 15% restocking fee on all returned rugs.
- Any customized size is non-refundable.
Lighting Returns
Our customers are responsible for return shipping. Refunds will be made to the original method of payment, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.
Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 15% restocking fee (per fixture).
If you receive lighting that is incorrect or damaged, please notify our customer service team within 48 hours at info@rex.haus to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.
Requirements for lighting returns:
- Item(s) has been delivered within the last 30 days.
- Item(s) are unused/uninstalled.
- Item(s) must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
- The item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
