Shipping & Delivery

How Shipping Works

At HausOfRex, every piece is one-of-a-kind — and we treat it that way from the moment it leaves our hands to the moment it arrives at yours. Because our inventory spans everything from small accent pieces to large vintage furniture, shipping costs are calculated in real time by the carrier at checkout based on item size, weight, and your delivery destination.

We ship via UPS, USPS, uShip, and Shopify Collective depending on the item. You'll see your exact shipping options and costs before you complete your order — no surprises.

Freight & White-Glove Delivery for Large Furniture

Oversized or fragile pieces — sofas, sideboards, dining tables, armoires — ship via freight carriers through uShip. Freight delivery options may include:

• Curbside delivery — the carrier brings the item to your curb or building entrance.
• Threshold delivery — the item is brought inside your front door.
• White-glove delivery — full-service delivery with room placement and packaging removal.

Available options and pricing will appear at checkout based on your item and location. We strongly recommend white-glove service for large or fragile pieces.

Packaging & Protection

Every item is carefully inspected, wrapped, and packed before shipment. Large furniture is padded, blanketed, and secured to prevent movement in transit. Fragile surfaces receive additional protection. We photograph items before they leave us so condition at departure is documented.

Delivery Timelines

• Small items (UPS / USPS): Typically 3–7 business days after shipment.
• Large furniture (freight / uShip): Typically 7–21 business days depending on carrier availability and your location. A freight carrier will contact you to schedule a delivery window.

Timelines are estimates and may vary during peak seasons or due to carrier delays. You'll receive tracking information as soon as your order ships.

Insurance & Tracking

All shipments include tracking. High-value orders are insured for their full purchase price. You'll receive a tracking number via email once your order is on its way — use it to follow your piece from our door to yours.

Damage Claims

We take great care in packaging, but if your item arrives damaged, please:

1. Document the damage with photos before moving or unpacking the item further.
2. Note any damage on the carrier's delivery receipt if possible.
3. Contact us at our contact page within 48 hours of delivery with your order number and photos.

We'll work with you and the carrier to resolve the claim as quickly as possible.

Local Pickup

Prefer to pick up in person? We'd love to meet you. HausOfRex has physical locations where you can view and collect your purchase. Select local pickup at checkout to see available locations and schedule your pickup. This is a great option for local buyers and for pieces you'd like to inspect before taking home.

Questions?

Still have questions about shipping a specific piece? Reach out to us — we're happy to walk you through the best shipping option for your order.